Terms and Conditions for Wellness at Home Care Services

Wellness at Home Care Services is committed to providing exceptional home care services that enhance the quality of life for our clients. These Terms and Conditions govern the relationship between Wellness at Home Care Services and our clients, ensuring that all parties understand their rights, responsibilities, and the scope of services provided. By engaging our services, you agree to comply with the following terms and conditions. Please read them carefully.

1. Scope of Services

Wellness at Home Care Services offers a wide range of in-home care services tailored to meet the individual needs of our clients. Our services include, but are not limited to:

• Personal care (e.g., bathing, dressing, grooming)
• Mobility assistance (e.g., help with walking, transfers)
• Medication reminders and assistance
• Meal preparation and nutritional support
• Light housekeeping and laundry
• Companionship and social engagement
• Transportation and errand assistance
• Specialized care for individuals with chronic conditions, disabilities, or dementia

The specific services provided will be detailed in a personalized care plan, developed in collaboration with the client and/or their family.

2. Service Agreements

Prior to the commencement of services, Wellness at Home Care Services will develop a detailed service agreement that outlines the scope of care, schedule, and associated costs. This agreement will also include a personalized care plan tailored to the client’s unique needs.

● Care Plan

The care plan will be reviewed regularly and updated as needed to reflect any changes in the client’s condition or preferences. Any amendments to the care plan will be documented and agreed upon by both parties.

● Service Schedule

The agreed-upon schedule will be adhered to by our caregivers, with any changes or cancellations communicated in advance.

● Costs and Fees

The service agreement will clearly outline all costs associated with the care provided, including hourly rates, any additional fees for specialized services, and payment terms.

3. Payment Terms

Clients are responsible for timely payment for services rendered by Wellness at Home Care Services. The following terms apply:

● Billing Cycle

Invoices will be issued on a weekly or monthly basis, as agreed upon in the service agreement.

● Payment Methods

Payment can be made by credit card, direct bank transfer, or other methods agreed upon at the time of the contract.

● Late Payments

Payments not received within the specified period may incur a late fee. Wellness at Home Care Services reserves the right to suspend services if payments are not made on time.

4. Cancellation and Termination of Services

We understand that circumstances may change, and services may need to be adjusted or canceled. The following conditions apply:

● Client Cancellation

Clients may cancel services by providing written notice at least 48 hours in advance. For long-term care agreements, a minimum notice period of 14 days is required. Any prepaid amounts will be refunded on a prorated basis, excluding any non-refundable deposits.

● Company Cancellation

Wellness at Home Care Services reserves the right to terminate services if the terms of the service agreement are violated, including non-payment, or if the safety of our caregivers is compromised. In such cases, we will provide written notice to the client or their representative.

● Temporary Suspension

Services may be temporarily suspended upon request, provided that sufficient notice is given. The terms of reactivation will be agreed upon between the client and Wellness at Home Care Services.

5. Client Responsibilities

To ensure that our caregivers can provide the best possible care, clients and their families are responsible for the following:

● Accurate Information

Clients must provide accurate and complete information regarding their health, medical history, medications, and any special needs. Any changes in the client’s condition must be communicated promptly.

● Safe Environment

Clients are responsible for maintaining a safe and accessible environment for our caregivers, including ensuring that homes are free of hazards and providing any necessary equipment (e.g., wheelchairs, walkers).

● Respectful Conduct

We expect clients and their families to treat our caregivers with respect. Any form of abuse, harassment, or unsafe behavior will not be tolerated and may result in the termination of services.

6. Confidentiality and Privacy

Wellness at Home Care Services is committed to maintaining the privacy and confidentiality of our clients. The following terms apply:

● Personal Information

All personal information collected by Wellness at Home Care Services is used solely for the purpose of providing care and will be handled in accordance with our Privacy Policy. We will not share or disclose personal information to third parties without the client’s explicit consent, except as required by law.

● Care Records

Care records will be maintained in a secure and confidential manner, accessible only to authorized personnel. Clients have the right to access their care records upon request.

7. Caregiver Conduct and Responsibilities

Our caregivers are held to the highest standards of professionalism and compassion. The following terms govern their conduct:

● Background Checks

All caregivers undergo thorough background checks, including criminal history, references, and qualifications verification. We ensure that our caregivers are trustworthy, skilled, and capable of providing high-quality care.

● Training and Competency

Caregivers are provided with ongoing training to ensure they are equipped with the latest knowledge and skills in home care. They are expected to adhere to the care plan and follow all guidelines provided by Wellness at Home Care Services.

● Professionalism

Caregivers are expected to conduct themselves professionally at all times, including respecting client privacy, maintaining confidentiality, and upholding the dignity of the client.

8. Liability and Insurance

Wellness at Home Care Services carries comprehensive insurance coverage to protect both our clients and our caregivers. The following terms apply:

● Liability

While we strive to provide the highest standard of care, Wellness at Home Care Services is not liable for any injuries, losses, or damages that occur in the course of providing care, except where such injuries, losses, or damages are directly attributable to the negligence of our caregivers.

● Insurance Coverage

Our services are covered by general liability insurance, which includes protection against property damage, bodily injury, and professional liability. Clients are encouraged to review their own insurance policies to ensure adequate coverage for in-home care services.

9. Dispute Resolution

In the event of a dispute between the client and Wellness at Home Care Services, the following process will be followed:

● Initial Resolution

Both parties agree to make a good-faith effort to resolve any disputes informally through direct communication.

● Mediation

If an informal resolution is unsuccessful, the parties may agree to participate in mediation, facilitated by a neutral third party.

● Legal Action:

Should mediation fail to resolve the dispute, either party may pursue legal action. Any legal proceedings will be conducted in the jurisdiction where Wellness at Home Care Services operates, and the governing law will be that of the state.

10. Amendments to Terms and Conditions

Wellness at Home Care Services reserves the right to amend these Terms and Conditions at any time. Clients will be notified of any changes in writing, and continued use of our services following such notification will constitute acceptance of the new terms.

11. Governing Law

These Terms and Conditions are governed by the laws of the state in which Wellness at Home Care Services operates. Any disputes arising from these terms shall be resolved in accordance with the laws and courts of that state.

12. Contact Information

For any questions, concerns, or further information regarding these Terms and Conditions, please contact Wellness at Home Care Services at:

Address:

Phone:

Email: