At Wellness Homes Care Services (“we,” “our,” “us”), we understand the profound responsibility that comes with providing personal assistance services (PAS). Our commitment to privacy is at the core of our operations, and we prioritize the security and confidentiality of your personal information. As a Texas-based provider of PAS, which includes companionship, personal care, mobility support, meal preparation, and more, we are dedicated to ensuring that your data is handled with the utmost care.

This Privacy Policy explains how we collect, use, disclose, and protect your information, and outlines your rights concerning your personal data. By engaging with our services or visiting our website, you agree to the practices described in this policy.

2. Information We Collect

To deliver our services effectively and ensure personalized care, we collect various types of information:

● Personal Identification Information

This includes details such as your full name, date of birth, address, phone number, email address, social security number, and other essential contact information.

● Health and Medical Information

We collect comprehensive health data, including medical histories, current health conditions, medication lists, treatment plans, allergies, vital signs (such as temperature and blood pressure), and other relevant health details. This information is critical for tailoring our services to meet your specific health needs.

● Service-Related Information

Information about the services you or your loved ones receive from us, such as personal care routines, mobility assistance, dietary preferences, and housekeeping needs. We also document care plans, service schedules, and any changes to your service requirements.

● Financial Information

We collect billing information, including credit card numbers, bank account details, payment history, and insurance information where applicable. This data is necessary for processing payments and managing financial transactions securely.

● Communication Records

We keep records of your communications with us, including emails, phone calls, and written correspondence. This may include feedback, inquiries, and responses to surveys, helping us improve our services and address your concerns effectively.

● Online Information

When you visit our website, we collect data such as your IP address, browser type, device information, and browsing behavior through cookies and similar technologies. This information helps us enhance your online experience and improve our website’s functionality.

3. How We Use Your Information

The personal information we collect is used for several purposes, all aimed at providing you with exceptional care:

● Service Provision

Your health and personal information allow us to deliver customized care services tailored to your individual needs. This includes developing and adjusting care plans, monitoring health status, administering medications, and coordinating with healthcare professionals.

● Communication

We use your contact information to communicate with you about your care, schedule appointments, notify you of any changes to services, and respond to inquiries. We may also send you important updates about our services, policies, or other relevant information.

● Billing and Payment Processing

We use your financial information to process payments, manage billing, and handle any related financial transactions. All payment information is handled securely and in compliance with industry standards.

● Legal Compliance

Your information may be used to comply with legal obligations, such as reporting to health authorities, responding to legal requests, or fulfilling regulatory requirements. We ensure that all disclosures are made in accordance with applicable laws.

● Service Improvement

We analyze the information you provide to enhance the quality of our services. This may include reviewing service feedback, assessing care outcomes, and conducting satisfaction surveys to ensure we meet your needs effectively.

●  Marketing and Communication

With your consent, we may use your contact information to send you marketing materials, newsletters, and promotional offers related to our services. You can opt-out of these communications at any time.

4. Sharing and Disclosure of Information

We value your privacy and will only share your information under specific circumstances:

● With Your Consent

We may share your personal information with family members, caregivers, or other designated individuals, but only with your explicit consent or as part of your care plan.

●  Healthcare Providers

To ensure coordinated care, we may share relevant health information with your healthcare providers, including doctors, nurses, pharmacies, and other medical professionals involved in your care.

● Legal Requirements

We may disclose your information if required by law, such as to comply with subpoenas, court orders, or legal proceedings. We are committed to ensuring that any such disclosures are made in strict accordance with legal obligations.

● Service Providers

We may engage third-party vendors to assist with various aspects of our operations, such as IT support, payment processing, or data storage. These vendors are carefully selected and are contractually obligated to maintain the confidentiality and security of your information.

●  Emergency Situations

In cases of emergency, where your health or safety is at immediate risk, we may share your information with emergency responders or healthcare professionals without prior consent to ensure timely and appropriate care.

5. Data Security

The security of your personal data is a top priority for us. We employ a combination of administrative, technical, and physical security measures to protect your information from unauthorized access, disclosure, alteration, or destruction:

● Encryption:

All sensitive information, including health records and financial data, is encrypted during transmission and storage. This ensures that your data is protected both in transit and at rest.

● Access Controls

Access to personal data is restricted to authorized personnel who require the information to perform their duties. Access levels are determined based on the individual’s role and responsibility within the company.

● Physical Security

Our offices, including areas where personal data is stored, are equipped with security systems such as alarms, surveillance cameras, and access control mechanisms to prevent unauthorized entry.

● Regular Security Audits

We conduct regular security audits and assessments to identify potential vulnerabilities and ensure our data protection practices are up-to-date and compliant with industry standards.

Employee Training: Our staff receives ongoing training on data privacy, confidentiality, and security protocols to ensure they are aware of their responsibilities and the importance of protecting client information.

6. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy or as required by law. The retention periods for different types of data are as follows:

● Health and Medical Records

Retained for at least 7 years following the end of your service with us, as required by Texas health regulations.

● Financial Information

Retained for 7 years to comply with tax, accounting, and audit obligations.

● Communication Records

Retained for as long as necessary to manage our relationship with you, but not longer than legally required or relevant to your care.

● Online Data

Cookies and other online data are retained for varying periods depending on their purpose, but we regularly review and delete outdated or unnecessary data.

7. Your Rights

As a resident of Texas, you have specific rights regarding your personal data under state and federal laws. These rights include:

● Right to Access

You have the right to request a copy of the personal information we hold about you. We will provide this information in a readable and understandable format.

● Right to Rectification

If you believe that any information we hold about you is inaccurate or incomplete, you have the right to request corrections.

● Right to Erasure

You can request the deletion of your personal information in certain circumstances, such as when it is no longer needed for the purpose it was collected or when you withdraw your consent.

● Right to Restrict Processing

You can ask us to limit the way we use your data in certain situations, such as when you contest the accuracy of the data or object to its processing.

● Right to Data Portability

You have the right to request that we transfer your personal information to another service provider in a commonly used and machine-readable format.

●  Right to Object

You can object to the processing of your data for certain purposes, such as direct marketing. We will comply with your request unless we have a compelling legitimate reason to continue processing.

● Right to Withdraw Consent

If we are processing your data based on your consent, you have the right to withdraw that consent at any time. This will not affect the lawfulness of processing based on consent before its withdrawal.

To exercise any of these rights, please contact us using the information provided at the end of this policy. We will respond to your request within a reasonable timeframe and in accordance with applicable laws.

8. Children’s Privacy

Our services are not intended for children under the age of 13. We do not knowingly collect personal data from children without parental consent. If we become aware that we have inadvertently collected personal information from a child under 13, we will take steps to delete the information as soon as possible.

9. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or industry standards. Any significant changes will be communicated to you, either through direct communication or by posting an updated version of the policy on our website. We encourage you to review this policy periodically to stay informed about how we protect your personal information.

10. Contact Us

If you have any questions, concerns, or would like to exercise your rights regarding your personal data, please contact us at:

Wellness Homes Care Services

Address:

Phone:

Email:

We are committed to ensuring that your privacy is respected and that your experience with Wellness Homes Care Services is secure, professional, and personalized. Your trust is invaluable to us, and we strive to maintain the highest standards of confidentiality and care in all our interactions.